Your first name, the first letter of your surname, your email (so the venue can send your bay link), the venue's booking reference and type of visit, your arrival window and any messages you send the venue.
By default, no names on physical signs or cones: just "Reserved · Bay [number] · Hotel guest" and the bay's QR code. Your own bay page and arrival reminder tell you which bay is yours. For some bookings, such as weddings or VIPs, the venue may choose a named sign. It shows only your first name and surname initial, never your full name or booking details.
Only if you choose “Share my live ETA”. Your phone's location is used to work out how many minutes away you are. We send the venue the minutes only, never where you are, and we never store your location. Sharing stops when you arrive, at the end of your hold time, or whenever you tap stop.
Off unless you turn them on, on your bay page: browser notifications and, if the venue has your email, email. You'll get things like bay ready, a morning reminder, charger problems, a new bay if you're moved, and a thank-you with an estimated charge when you leave. Nothing between 9pm and 8am unless it's urgent. Tap "Stop all" at any time; every email has an unsubscribe link. Your choices are deleted at the end of your stay.
Only asked for at venues whose car park is enforced by a parking company (for example number-plate cameras), and always optional. It's used only so the venue can register your car with that parking company, and it's deleted when your visit ends — when your bay is released or at the end of your stay date.
Reservation and message data is deleted automatically 30 days after your visit. Vehicle registrations are deleted much sooner, when your visit ends. Your bay link stops working after your visit. BayHold only covers bays on the venue's own land that it controls — not public car parks or bays run by parking companies.
Only staff at the venue you're visiting. Questions? Message the venue from your bay page.